faqs

Are your pieces dishwasher/microwave safe?

Yes! All pieces are both dishwasher and microwave safe. Nevertheless, to preserve them longer, it is recommended to limit the time in the microwave and to hand wash.

Do you ship worldwide?

Yes! I ship internationally. But, unfortunately, there are a couple of countries where I can't ship at the moment because of external factors.

For both domestic and international shippings I use Australia Post.

Why is international shipping so expensive?

Well... This is a question I also ask myself as I don't set up the shipping rates, Australia Post does :( ... However, I can assure you that after researching and using other companies, this is the best one I've found for my small business. They've never lost nor broken any of my pieces, they ship orders pretty fast and their customer service is great. Plus, they ship to almost every country.

How do you make sure your pieces arrive safely?

All items are wrapped in eco-friendly protective packaging and packed tightly in a box.

Do you accept returns or refunds?

No. Once the order is placed, I don't accept returns nor refunds.

But, what if my order broke during shipping?

If by any chance your order arrives broken, please email me to hello@clayspell.com and don't forget to attach pictures. Once I confirm receiving the email, I’ll arrange a replacement or refund.

Do you take commissions?

I don't at the moment :( !